Shipping policy

Will I Receive a Tracking Number?

Yes. Every Rayvelea order includes free tracked shipping.

Once your order has been processed and dispatched, you’ll receive a confirmation email containing your tracking number and a link to track your delivery.

You can also check the status of your order at any time using our Track Your Order page.

If you haven’t received your tracking details within a few business days of placing your order, please contact us at hello@rayvelea.com and we’ll be happy to help.

Can I Cancel My Order?

Yes. If you need to cancel your order, please contact us as soon as possible.

Orders can be cancelled within 24 hours of purchase, provided they have not already been processed or dispatched.

If your order has already been shipped, it can no longer be cancelled. However, you may still be eligible for a return or refund in accordance with our Refund Policy and 60-Day Performance Guarantee.

To request a cancellation, please email hello@rayvelea.com with your order number and the subject line:

CANCEL ORDER

Our team will respond as quickly as possible.