Refund policy

60-Day Performance Guarantee

At Rayvelea, we believe the best results come from following the recommended treatment period. Because hair growth takes time, every order is backed by our 60-Day Performance Guarantee.

To qualify for a refund on a used product, you must demonstrate that the product was used as directed throughout the recommended 60-day treatment period without achieving the intended results.

1) Usage Verification

To help us verify a performance claim, customers must provide evidence that the product was used throughout the 60-day period.

Progress Photos or Videos

You should keep clear photos or videos showing your progress throughout your treatment. We recommend taking photos before beginning treatment and at regular intervals during the 60-day period.

Proof of Purchase

You’ll need to provide your order number or proof of purchase.

Treatment Period

Refund requests under the 60-Day Performance Guarantee will only be considered after the full 60-day treatment period has been completed.

 

2) Claim Submission Process

If you have completed the full 60-day treatment period and are not satisfied with your results:

  • Email hello@rayvelea.com
  • Include your order number.
  • Include your progress photos or videos.
  • Describe your experience using the product.

Our team will review your claim within 5–7 business days.

If your claim is approved, you’ll receive instructions for returning the product if required before your refund is processed.


3. Returns & Refunds

Products that have been opened or used are only eligible for a refund under the terms of this 60-Day Performance Guarantee.

Refund requests submitted before the 60-day treatment period has been completed will not qualify under this guarantee.

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless otherwise required by applicable consumer law.


4. Policy Limitations

Rayvelea reserves the right to deny any claim where:

  • The requested evidence cannot be provided.
  • The product has not been used according to the recommended directions.
  • Fraudulent, altered or misleading information has been submitted.

The 60-Day Performance Guarantee is limited to one claim per customer, per product.